Privacy Policy
Notice of Privacy Practices
Protecting your private information is our priority. This Statement of Privacy applies to www.evibrantmentalwellness.com, and eVibrant Mental Wellness, LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to eVibrant Mental Wellness include www.evibrantmentalwellness.com. The eVibrant Mental Wellness website is a telemedicine site. By using the eVibrant Mental Wellness website, you consent to the data practices described in this statement.
eVibrant Mental Wellness, LLC
Your Rights
As a patient, you have the right to:
- Access your medical records – You can request copies of your records and ask for corrections.
- Request confidential communication – You can ask us to contact you in a specific way (e.g., phone, email, text, patient portal).
- Restrict the use of your PHI – You can request limits on how we use or share your health information, though we are not always required to agree.
- File a complaint – If you believe your privacy rights have been violated, you can file a complaint with our office or the U.S. Department of Health & Human Services (HHS).
How We Use & Share Your Health Information
We may use or share your Protected Health Information (PHI) for the following permitted purposes:
Treatment
We use your PHI to provide and coordinate your care.
- Example: Your provider may discuss your medications with a pharmacist.
Payment
We use your PHI to process claims and collect payment.
- Example: We may share billing details with your insurance company.
Healthcare Operations
We use your PHI to improve care and clinic operations.
- Example: We may use your records for quality improvement or audits.
Legal & Safety Reasons
We may share PHI without your consent when required by law:
- Public health reporting (e.g., disease control, medication recalls).
- Court orders and subpoenas (if legally required).
- If you pose a serious risk of harm to yourself or others (mandatory reporting under Texas law).
Special Circumstances for PHI Use
Certain types of health information require extra protection:
Psychotherapy Notes
- We do not share psychotherapy notes without your written consent, unless required by law.
Substance Use & HIV Information
- Federal law requires special authorization before sharing substance use or HIV-related PHI.
How We Contact You
By receiving care from eVibrant Mental Wellness, LLC, you consent to be contacted via:
- Phone
- Voicemail
- Text Message
- Charm Patient Portal & Charm Connect
We may contact you for:
- Appointment reminders
- Prescription refills
- Test results and clinical updates
- Billing and insurance issues
Note: Electronic communication is not 100% secure. We recommend using Charm’s Secure Patient Portal or Charm Connect app for sensitive matters.
Your Privacy Choices
You have the right to:
- Request PHI Restrictions – We will review but are not always required to agree.
- Opt Out of Non-Essential Communications – You can request not to receive non-clinical notifications.
Revoking Consent
You may revoke consent for certain disclosures of your PHI at any time in writing. However, this will not apply to PHI that has already been shared based on prior authorization.
For questions or to request changes, please contact us at:
Phone: 903-833-9875
Email: admin@evibrantmentalwellness.com
Reporting a Privacy Concern
If you believe your privacy rights have been violated, you can file a complaint without retaliation by contacting:
eVibrant Mental Wellness, LLC – Privacy Officer
Phone: 903-833-9875
Email: admin@evibrantmentalwellness.com
U.S. Department of Health & Human Services (HHS)
Phone: 1-800-368-1019
Website: [www.hhs.gov/ocr/privacy](https://www.hhs.gov/ocr/privacy)
Effective as of September 15, 2022
Revised March 6, 2025